Escaping the Heat

I am sure you can all understand my desire to bolt from Phoenix over the summer as much as I possibly can. When it is hitting 110 every day I get away whenever my schedule allows (for my friends, family, colleagues, and clients who live in the winter cold weather states I am sure you are thinking that I should be taking my medicine as you did during the past harsh winter but remember you are always welcome to come play golf with me in January when it is 80 degrees!) This past week I was thrilled to spend my time in Denver, one of my favorite cities in the country! I always rent a loft in LoDo, the local way of referring to Lower Downtown, where I can walk, bike or scooter to literally everything. Whether it is a Rockies game, music in the park, exploring Cherry Creek or frequenting my favorites restaurants and clubs it is always just a mater of minutes before I am in the heart of it all! This is one city that did it right! This past weekend the Greenway Foundation put on an event where Cherry Creek dumps into the Platte River and was a combo of live music, paddle boarding, kayaking, contests with prizes and of course beer and over the top food…with Coors Light being a sponsor who would have guessed! I wanted to share some pictures and hope that they will entice you to put this fab city on your list of must visit in the future!
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How You Come to the Events in Your Life

“It is not important how we come to the events in our life. What is important is how we deal with those events.” “You are what you are and where you are because of what has gone into your mind, and you can change what you are and where you are by changing what goes into your mind.” ~Zig Ziglar (Read more from a 2009 article that still applies to this theory HERE) I assert that there is no such thing as luck, but rather the opportunities that are presented to you in life are a direct result of the way in which you walk through it. If for example, you love yourself and are confident, people will see you as the type of person that they want to be around. On the contrary, if you are constantly negative and complaining, you will only attract other negative people. Who wants to spend the day with someone who will bring them down? The same is true in the work place. If you bring a spirit of hard work and commitment with you to work, you will be rewarded. Who cares if you hate your job? Find a new one, but in the meantime, do it to the best of your ability. Who knows, maybe your attitude will be noticed and a new job will find you. I actually give a talk on this very issue to Human Resources professionals all of the time. I talk about how dead time is the greatest thief of productivity in the workforce today. If you don’t like where your life is headed, try changing the little things first and maybe the big things will follow. If you have something unfortunate happen, look for the lesson to be learned so that you can avoid having to learn it over and over again. It is as simple as this. Good works produce rewards. If you put good out to the universe, good works, good choices, good vibes, whatever you want to call it, it will be returned to you. Have faith in that and you will not get lost.
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Lock Up Your Loved Ones

Many of my recent posts have been centered around my business and I think it is time to touch on the importance of the loved ones in our lives. It is not what we have in our lives but who, and we all need to ask ourselves if we are spending the least time with the people who are the most important? Let these people know you love them and let them know often. Make them feel special every day. Don’t wait one more day lest it is too late. Regrets down the road are mistakes made today. Please don’t ever take these people for granted. I am fortunate enough to be surrounded by a family of people who, through trials and tribulations, have been vigilant in their love. When I was on drugs, they tried to intervene. When I lost touch, they didn’t lose hope. When I was branded society’s outcast, they hugged me tightest. When they were taken away from me, I finally knew their worth. Let these people know you love them and let them know often. Let them know how special they are every day. Watch your kids and fight to protect them no matter how much they rebel against it. Pick up the phone and call your parents, or better yet, visit them, they will not always be there for you. Hug your loved ones close and be true to your commitments and you will have that love reflected back to you. Lock up your loved ones so that you will never have to regret the things that were not said or the love not given. They will be your cheerleaders, your confidants, and your reality check. As you are there for them, they will be there for you. It will make a difference to them and it will make a difference in you.
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Giving a “SHOUT OUT” to ICBA

For the past seven years I have had the pleasure of working with ICBA (Independent Community Bankers of America) as a speaker for their events as well as a partner on my products and webinars. They are a first class organization and in a world where we often take for granted those who have helped bring us to where we are today professionally I want to take this opportunity to let everyone know what a top notch organization this is!! Whether it has been sharing the platform with their President and CEO, Cam Fine, while I deliver a keynote at one of their state banking associations to working with Marlee Melville, VP of Education/Products in partnering on my products and webinars to most recently working with Runay Olson, VP of Education/Seminars who last year brought me in to Memphis and Minneapolis for speaking engagements at two of their national events; it has always been the same- working with first class individuals representing a first class organization. Thanks ICBA!  Our working past has been my pleasure and I look forward to many more years together! Finally, I would like to share with my readers a recent letter I received from ICBA and which is now prominently posted on my website at http://www.troyevans.com/testimonials/icba-runay-olson/
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Upcoming Robbery Webinar 6-10-14, Save the Date!

Due to a popular and an over-the-top demand I will once again be delivering my Robbery Training Webinar “From Desperation to Dedication: Robbery Proofing Your Bank or Credit Union”. I have received requests from numerous Financial Institutions around the country to offer this training once again so a hole in my calendar has been created and I look forward to your participation! Historically, financial institution robberies are on the rise.  When combined with our current economy, the high unemployment rate, our country’s preoccupation with drugs and the ease in which gambling can be accessed, we find ourselves in a time where “Robber Proofing” your bank or credit union has never been more important.  When it comes to Robbery Prevention, Apprehension and Recovery, no one can provide you greater insight. For further information and/or to register please visit my website at  Webinar: Robbery Proofing Your Bank or Credit Union
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Robbery Training – Some Final Thoughts

Your frontline people are the most important and powerful robbery deterrent you have.  These individuals can keep you from being targeted.  Take a page out of the Wal-Mart book and make it a policy to meet and great as many people as possible who come through your doors.  You will end up pleasing your legitimate customers while scaring off any potential robbers. Because complacency can be your greatest enemy, I would encourage you to implement the following immediately. First, create a suspicious activity log.  Supply every workstation with a journal or notebook- something within reach where a quick note can be written if that person sees something out of the ordinary or someone they do not recognize. Management should review these notebooks, weekly, if not daily.  If a pattern is detected, then your institution may have been cased for a robbery and appropriate measures should be taken. Second, have all employees sign a “non-disclosure” form.  One of the reasons I was successful as a bank and credit union robber was the fact that I had at one time dated a teller.  I knew about bait money, dye packs, second drawers, tracking devices, when money was counted, and so forth.  Little did she know at the time that she was providing me with valuable information that I would later utilize as a bank and credit union robber.  Require all of your employees to sign a “non-disclosure” form indicating that they will not share with anyone (family included) the policies of your institution surrounding security, procedures, and training.  Explain that if the information fell into the wrong hand, it could someday be used against them in a robbery situation.
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Robbery Recovery

The first step to take immediately following a robbery is to lock the door.  This eliminates the possibility of a hostage should the robber attempt to re-enter the institution after law enforcement arrives.  Employees also should attempt to observe the robbers route and means of escape, and then relay that information immediately to law enforcement via phone.  In addition, and just as importantly, each and every individual who was involved in the robbery should immediately (and not 10, 20, or 30 minutes later) write down every single detail, description and impression involving that robbery. After my apprehension, and while going through trial, the most damaging testimony came from one teller who had taken it upon herself to immediately write down every description and detail that she could recall following the robbery- my hat and what kind it was; my sunglasses and what brand they were, my shirt and what was on it, my pants and what brand they were; and finally the brand and color of my shoes.  When she took the stand and began describing these details (as I was apprehended with these items), my attorney leaned over and said, “You better take the plea they are offering, you will never overcome this testimony.”  Make it policy at your financial institution that everyone involved in a robbery must immediately write down all impressions and descriptions as they are able to recall.
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ROBBERY APPREHENSION

If you’ve done all that you can to prevent a robbery from occurring yet your institution is targeted, “be aware but don’t stare.”  You have no idea what type of a person you are dealing with and you do not want to challenge or agitate the individual.  Don’t stare, but look for distinguishing marks or characteristics that make that individual stand out such as scars and tattoos.  When I was apprehended, the FBI told me that my cases had been filed away as unsolvable.  Although they had photos and ran them in local newspapers and on TV stations, the police failed to receive a tip on me because I went outside my own ‘backyard.”  I could have been anyone of ten million people residing in this country being of slightly above-average height but with no notable features.  They also had fingerprints from the notes I had passed but, because I had never been in trouble with the law, they found no matches. What might have happened if the tellers involved in those robberies would have noticed that I had one ear that sticks out a little further than the other, or that the nail on my right-hand middle finger is crooked due to the fact that it was cut off when I was young and never healed correctly after being reattached?  If these details would have been broadcast along with the photos, maybe the hotel that evening could have recalled checking someone in who had an ear that stuck out, or perhaps the salesclerk would have recalled the guy who handed her a bill with a hand that had a crooked middle finger.  The bottom line: taking notice of even the slightest distinguishing marks or characteristics and relaying that information to law enforcement greatly enhances the chances for a quick apprehension.
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Robbery Prevention

Having met and interviewed over 300 convicted bank and credit union robbers, I have identified a couple of common threads. The first is that every institution is cased. No potential robber comes into a town, approaches the very first financial institution they come across and makes a decision to rob that branch. The potential criminal is likely to take at least one of these steps: drive by several times deciding where to park their get-a-way vehicle; walk by the building a number of times trying to get a feel for its layout; enter the branch and request a roll of quarters for a $10 bill while they are checking out the facility; act as though they are filling out a deposit slip at the island only to walk back out as if they forgot something; meet with a loan officer under the guise of an interested borrower; or sit in nearby restaurant timing patrol cars and response time The bottom line is that every institution is cased to some extent and employees need to be aware of suspicious activities- anything that is out of the ordinary. The majority of the people that come into your institutions are legitimate customers that you see every day, every week or every month. These are not the people that should concern you. It is those you have never seen before that should cause you worry. Make it a policy that if any employee sees an individual they do not recognize enter your institution (and if they are not in the middle of some type of transaction), approach that individual, extend a hand, and say, “Thank you for visiting our branch. What can we do for you today?” That alone may keep the potential robber from choosing your institution- the last thing a criminal wants is someone looking them in the eye and getting a good description. Your legitimate customer will love it as fantastic customer service; potential robbers will deem that as reason enough to head down the road. The second common thread I found in interviewing convicted robbers was the importance of male presence in the lobby. The potential robber fears someone who may play “Joe Hero” and try to thwart what they are attempting. I walked into dozens of institutions with every intent of committing that robbery only to walk up to the teller, hand the person a $10 bill, and ask for a roll or quarters based on male presence. If you are unable to keep a male presence in your institution consistently, make sure you have a male presence on Fridays from 9:00 a.m. to 11:00 a.m. Fifty percent or more of all robberies occur between these hours on this particular day of the week. Whether that person is a teller of the bank or the President, a male must be visible in the lobby during this time frame.
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Some Bank and Credit Union Robbery Tips

For more than 15 years, I pursued a career as a self-employed Addict, Drug Dealer, Gambler and Thief. I risked my life and sacrificed my family to satisfy my need for money, attention and independence. Ultimately, my disregard of values and discipline resulted in a 13 year Federal Prison sentence. Following a six-month crime spree, which included five armed bank/credit union robberies in three states, my self-destructive lifestyle was brought to an end. I soon found myself within the razor wire and armed confines of the Federal Correctional Complex in Florence, Colorado where my neighbors included such notorious criminals as Timothy McVeigh and Terry Nichols. Facing the obstacles, pressures and violence of prison life, I was determined that his time behind bars would not be wasted. I chose Education as my saving grace, despite the elimination of Federal Pell Grants for the incarcerated. Undeterred, I set out to secure funding on my own through scholarships, grants and foundation assistance. After six months of submitting applications, writing essays, begging, pleading and selling, I landed his first scholarship for one class. That was a beginning, and when I walked out the doors of prison, I carried with me two degrees, both obtained with a 4.0 GPA and placement on the Dean’s and President’s List. Today, I am a motivational speaker, sharing my story of endurance and personal transformation with audiences of all ages. For nearly a decade now I have provided financial institutions with real-life insight surrounding robbery prevention, apprehension and recovery. By giving you a look into the “mind of the enemy” I am confident that the suggestions below, if implemented, will; dramatically decrease the chance of your financial institution being targeted for a robbery; increase the chances of a quick apprehension of the assailant(s), and; aid in a speedy and full recovery of monies taken. Obviously bank robbery is not as Hollywood portrays-it is not John Dillinger, Bonnie and Clyde and it is certainly not a crime that is committed by individuals who are living a glamorous lifestyle. The people who are committing these crimes are strung out on drugs, they have a gambling debt to pay, or are about to lose their homes to foreclose. Robbery is very much an act of desperation. Wherever drugs are available, gambling occurs, and unemployment is prevalent, the crime of robbery will occur. This being the case, how do you “robber proof” your institutions? It starts with the support of senior management. You must create an environment in which a potential robber does not want to be. A robber will always take the past of least resistance.
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